INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long does it take to get everything arranged?

This depends on your requirements. If your family’s care needs are urgent, we’re able to act quickly – putting everything in place in as little as 48 hours.

However, for the best match we always would try advise leaving around two weeks.

How can I be sure that live-in care is right for my family?

Arranging care is a big moment for a family. We understand the gravity of the decision. That’s why the first week of care with us is a trial. If you’re not completely happy, you’re able to end care with us with very little notice.

Will I have to have monthly contract?

No, we have a rolling agreement. We ask that if you’d like to terminate care with us that you provide us with two weeks’ notice.

If you have to end care with us because of acute hospital admission or death, of course, we just ask that you make us aware of the situation as quickly as possible. And it goes without saying that you’ll not be charged.

What is live-in care?

Live-in care is an increasingly popular alternative to the care home. It’s where a carer lives in your loved one’s home, remaining on-hand throughout the day and, if required, the night too.

It’s the perfect solution for those who require assistance with daily activities but would prefer to stay in the comfort and familiar surroundings of their own home – something 97% of us say we want.

A live-in carer is there to provide all the assistance and support required to ensure your loved one continues to live a happier, healthier and more independent life than they would in a care home.

Get in touch with us

CONTACT US FOR ANY QUESTIONS